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user_9e9f98
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Visitor

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4 Messages

Thursday, January 23rd, 2025

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Access old email address?

I used to have a comcast email address under a different address. Years have passed, accounts have been closed, reopened, I moved out of my parents house, etc. Now I do not know what happened to that email address, but I was wondering if there is any way to gain access to it again or change my current comcast email address to that one. When I try emailing the old one, I get the bounceback message below. Given this, the email address is not being used and should be available, and I would love to reregister it. Can a comcast representative help me with that?

Address not found
Your message wasn't delivered to [emailaddresshere]@comcast.net because the address couldn't be found, or is unable to receive mail.
The response from the remote server was:

550 5.2.0 - Account Closed, Please Remove

Question

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6 months ago

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XfinityOrlandoM

Official Employee

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2.3K Messages

6 months ago

@user_9e9f98

 

Thanks for reaching out to us, As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months.

 

 

If you haven't follow the guidelines of how to use your e-mail after disconnection your e-mail will no longer be available,

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user_9e9f98

Visitor

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4 Messages

What about if I want to change my username (effectively my email as well)? I followed these steps but do not see a "Change email and username" link: https://www.xfinity.com/support/articles/how-to-change-your-username

6 months ago

0

XfinityOrlandoM

Official Employee

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2.3K Messages

@user_9e9f98 

 

This link https://www.xfinity.com/support/articles/how-to-change-your-username has great information on how you can change your Xfinity ID but it doesn't necessarily mean that old e-mail you had would still be available once they are disconnected and not actively used they are not recoverable

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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user_9e9f98

Visitor

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4 Messages

Sure. But putting the email aside, that does not change the fact that I do not have the option to change my username like the link instructs.

6 months ago

0

XfinityAngie

Official Employee

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1.9K Messages

 

user_9e9f98, Have you tried using a third-party email like Yahoo, or Gmail? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_9e9f98

Visitor

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4 Messages

@XfinityAngie​ The problem is I have an unrelated account from another website that is associated with this old comcast email address and the only option to recover it is to get back into this old comcast email. 

6 months ago

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