Hello, @user_2sj5xq how long has it been since you signed into the email account? If it's a Comcast.net email address you would have needed to sign in before it was deleted. If inactive email accounts were not used for a long period of time they were deleted.
XfinityJosephA
Official Employee
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2.5K Messages
1 day ago
Hello, @user_2sj5xq how long has it been since you signed into the email account? If it's a Comcast.net email address you would have needed to sign in before it was deleted. If inactive email accounts were not used for a long period of time they were deleted.
https://www.xfinity.com/support/articles/email-activity
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EG
Expert
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121.5K Messages
22 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Latoque
Expert
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30K Messages
2 hours ago
@user_2sj5xq
Did you try signing in with your user ID and password? If so, what happens? Any error message? If not, try here-----------
https://connect.xfinity.com/appsuite/
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