Visitor
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2 Messages
access email
I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with alive agent and say it is about email the chat goes into a circular loop.
XfinityGabriel
Official Employee
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3.4K Messages
6 hours ago
To help narrow this down, please review the Xfinity Email account status information and verify whether the email address is active. If it has become inactive, signing in may allow you to reactivate it before it is permanently closed. If you complete those steps and still can't locate the email address on your account, please let us know. We'll continue working with you to find the best path forward and ensure we've explored all available options.
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BruceW
Gold Problem Solver
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27.6K Messages
3 hours ago
That's a scammer's trap! Any information you gave is compromised. The "click here to accept new terms and conditions" email is a long standing criminal scam.
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail site https://connect.xfinity.com/ and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report a spam email sent to my Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
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