access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with alive agent and say it is about email the chat goes into a circular loop.

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XfinityGabriel

Official Employee

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3.4K Messages

2 hours ago

user_5e721f, Hi there! Thank you for providing those details. I can absolutely understand how concerning it would be to have an email address that still appears to be receiving messages but no longer shows as connected to your account. You've reached the right place. We'd be happy to point you in the right direction. One thing I'd recommend checking is whether the email account is still active. Xfinity Email accounts generally need to be accessed through the Xfinity Email website at least once every 90 days to maintain access. If the account hasn't been signed in to within that timeframe, it may become inactive.

To help narrow this down, please review the Xfinity Email account status information and verify whether the email address is active. If it has become inactive, signing in may allow you to reactivate it before it is permanently closed. If you complete those steps and still can't locate the email address on your account, please let us know. We'll continue working with you to find the best path forward and ensure we've explored all available options.

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user_5e721f

access email

XfinityGabriel

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