Access Email

@XfinityJamesC​ Hello! I tried the incognito browser and am having the same issue. It shows the account logged in on the upper right account button, but the same page for email is stuck on the login loop.

@starlite960 Thank you for giving that step a try, we truly appreciate your help in troubleshooting. Can you try to clear your cache and cookies, close the web browser, re-open it and try? Can you share what web browser you are currently using as well as any other browsers you have tried? It's important to us that you be able to access your email. Also, when was the last time you logged into this email with success?

@XfinityBillie​ I have done that and still same issue. I have tried Chrome and Edge. This is a new email/ID that I created under my main account this morning so it should be first time access with zero success yet.

Thank you for clarifying what was happening, @starlite960. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.