Visitor
•
1 Message
access email
Suddenly not getting my Comcast email through Thunderbird, nor through Xfinity when signed in
Visitor
•
1 Message
Suddenly not getting my Comcast email through Thunderbird, nor through Xfinity when signed in
XfinityJohnG
Official Employee
•
1.2K Messages
6 months ago
Thank you for reaching out to our team here @donnam_356. I will be happy to look into any issue with your email service from here. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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