Visitor
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1 Message
access denied when trying to load Xfinity website on computer
tried to login to my account on my desktop but the Xfinity website just keeps loading as:
Access Denied
You don't have permission to access "http://www.xfinity.com/" on this server.
Reference #18.9e5bca17.1754702313.69504a2b
https://errors.edgesuite.net/18.9e5bca17.1754702313.69504a2b
please help
Latoque
Expert
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29.7K Messages
4 days ago
@user_ozwoo4
Try using a different browser and see if the same thing happens. OR------clear history and cache in your browser and then close it out and re-start it in a new session.
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XfinityAlyssaA
Official Employee
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2.1K Messages
3 days ago
Good evening @user_ozwoo4 and thank you for reaching out on our Forums with your website issues, I'm sorry to hear that you are experiencing an 'Access Denied' error. I see @Latoque shared some troubleshooting steps to try, have you tried either of those steps yet? If so, are you still experiencing the error?
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