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Wednesday, October 23rd, 2024 3:26 PM

530 5.1.0 Sender Rejected for all emails sent to Comcast.net customers

For the past four weeks, every email my business sends to its customers with @comcast.net email addresses bounces with error 530 5.1.0 Sender Rejected.  I have submitted five blocklist removal forms with no response or action.  We are trying to move our customers from Comcast to other email providers so we can reach them, but some are not able to change providers.  Can anyone at Comcast look at this?  Our domain is ppac.live

Official Employee

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892 Messages

30 days ago

 

darryls3 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

4 Messages

Hello, I'm having the same issue and am seeing "530 5.1.0 sender rejected" on all my emails sent to Comcast mailboxes. I'm not able to see where this chat button is to send a DM though. Are you able to help resolve the issue? Thanks!

Official Employee

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1.7K Messages

Greetings, @user_6z6s8b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues sending messages to Comcast email addresses, but you have definitely come to the right place for assistance.

 

Have you already tried contacting the Comcast Postmaster at https://postmaster.comcast.net/block-removal-request.html to see if your IP address was being blocked by our filters?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

@XfinityJamesC​ Hi, thanks for the reply. The IP shouldn't be blocked. My understanding is that it's blocking based on the TLD, as I tried sending email from 2 domains, a more professional one from .tokyo which was received, and a more private domain from .pw, which was blocked. But that seems like a silly way to filter email, because there's nothing inherently bad about .pw, other than it's lesser known. My own Comcast mailbox is filled to the brim with hundreds of spam emails coming from popular TLDs like .com, .org that Comcast's filters completely fail to pick up on. It's quite frustrating.

Edit: To corroborate this, in my own email filters, I can see that .pw is listed as a "fishy tld" by the default lists, however this only applies a tiny hit to the spam score, so the email is still considered good and is received.

(edited)

Official Employee

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1.2K Messages

We can understand the frustration, and we do have the process to submit and unblock sites.  You can also use this site to request that unblock. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

That linked page only talks about unblocking IPs though, and the request form asks for a list of blocked IPs, but the IPs are not blocked for me. I will try submitting a request anyways though.

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