2 Messages
421 resomta-h1p-028516.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not avai
I work at a retirement community where we have over 300 residents that live here and a lot of them use Comcast emails and we are noticing more often than before that the outgoing smtp server stops working for residents. Since we've gotten a lot of complaints recently I have been digging through firewall logs, and all kinds of things trying to figure out what's happening. I found today that trying to telnet to smtp.comcast.net I get this error 421 resomta-h1p-028516.sys.comcast.net resomta-h1p-028516.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available, please contact support which seems like Comcast is blocking our IP address. We provide internet access to all of our residents through a Comcast Metro Ethernet connection over a community wifi network so everyone has the same public IP address. I need to find someone that can resolve this issue ASAP as this has been an ongoing problem and in the past we would just wait it out and a day later it would start working. But now it seems like every day it's happening and constantly happening way too much that it's becoming a huge problem for our residents. They are all 65+ and have had their Comcast emails since Comcast probably came out with an email back in the day so they do not want to switch from comcast email otherwise I would just recommend them to go with another provider. So since that is the case we need to find someone that is capable of figuring out this issue for us.
XfinityAlex
Official Employee
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881 Messages
11 months ago
@th3g1zm0 Send me a DM with the IP address(es) in question. We can help with this.
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user_db
Visitor
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2 Messages
10 months ago
@XfinityAlex @XfinityJoshuaG
I'm having the same issue. I've changed my password and have tried finding all of the devices using Comcast as the SMTP send host. I test and believe I've gotten them all and then I wake up to find that I'm locked out from sending. And I don't know how to send a direct message or would have done that too.
Thanks for any help
[Edited: "Personal Information"]
(edited)
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user_i925al
1 Message
8 months ago
I'm having this issue as well. Two different users on Iphones, desktop PC and Ipad. Email sends fail almost constantly. There are times when they go through. Error message I'm seeing is this:
Sending of the message failed.
An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-c2p-555482.sys.comcast.net resomta-c2p-555482.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available.
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Neir
Visitor
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2 Messages
7 months ago
Sending of the message failed.
An error occurred while sending mail in Outlook: Outgoing server (SMTP) error. The server responded
resomta-c2p-555440.sys.comcast.net resomta-c2p-555440.sys.comcast.net Too many sessions opened
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