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user_hri83y
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3 Messages

Saturday, December 6th, 2025 10:43 PM

3rd party email client issues

I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client program. I can't get the emails if I log in to xfinity - but even that is an issue because xfinity keeps timing out and won't log me in. Restarting the computer fixes the issue but then it happens again and again. My email accounts are POP3 accounts because I don’t want them to sync with family phones and I leave a copy of emails on the comcast server. I’ve updated eM Client and checked 3rd party access on the xfinity app. How can I fix this? 

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1 month ago

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EG

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115.4K Messages

1 month ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance. 

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33.3K Messages

1 month ago

@user_hri83y 

Please don't post about your issue more than one time as that is against our Forum Guidelines and the Acceptable Use Policy.

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XfinityQue

Official Employee

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364 Messages

1 month ago

 

user_hri83y, hello there. Thanks for reaching out. We are trying to understand your concerns. Are you speaking on behalf of everyone having their own Comcast emails? 

 

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user_hri83y

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3 Messages

Hi XfinityQue.  There are 5 people in my family.  All of us have our own comcast emails.  All of us have our own phones and tablets.  There is one family computer that uses eM Client email program to organize all emails that come in.  When I set up eM Client I used POP3 as the receiving protocol and it worked for years.  In the past month comcast will not sync with eM Client consistently (only eM Client, everyone gets emails on their phones during this time).  I will go a full day without emails from anyones comcast account coming in and then the next day, after restarting the computer - 120 emails will roll in.  I'm just trying to understand if I have incorrect email settings or something in security is causing the issue.  Current settings: POP3, port 995, SSL/TLS, leave copy of messages on server.  Additional helpful info - I have trouble in general with xfinity and the xfinity website on my computer.  I've tried to post this message 10 times and the sign-in popup just goes around and around.  Yesterday I reposted something twice because there is no indication that the first post worked.  If this posts - I'm on an incognito window on Chrome to get it to work.  

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1 month ago

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XfinityDuron

Official Employee

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438 Messages

I completely understand how this could become a frustrating situation. Have you tried signing out and back into your email platforms?

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1 month ago

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bnew426

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2 Messages

After 4 1/2  hours on the phone with 5 Comcast agents ( i kept getting transferred "to someone who could help") with exact same issue on my phone and my husband's...zero solution from Comcast.  They blame AT&T but at the same time basically admitted this is going to not change.  Comcast is forcing us to use their website to check emails.

I phoned Samsung and AT&T and the blame from them was Comcast. 

I have a Gmail email account that I added to the email client app i love and have used for years. It works perfectly on the app but my 2 Comcast accounts...not working.  Same situation on my husband's phone. 

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1 month ago

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XfinityOrlandoM

Official Employee

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2.9K Messages

@bnew426

Thanks for reaching out to us we do apologize for any inconvenience you're having. There was a known issue with third party e-mail clients through outlook having issues with synching their Comcast e-mail but that issue has now been resolved.

 

Have you tried going back into your phone settings and resyncing your Comcast e-mail with your phone e-mail app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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