3rd party email apps cannot connect after forced password reset from xfinity

1st, as @BruceW points out, the link does not work. 2nd, my question had two parts and the first part was not addresses: Why does this keep happening? Looking through the community, it seems to be the case quite often that forced password changes are creating issues beyond updating the password in 3rd party mail program settings. 

I have to assume the link was to a set of instructions to fix the issue but I suspect it was to a generic support page showing the necessary settings - which I have already checked, rechecked, and checked again. @XfinityGabriel I suspect your reply was a standard response which I can appreciate but it was not helpful. Please do better.

@user_gb968y - Our apologies for the confusion. I've located and updated the proper link into that last response. Thank you very much for your patience! I'm not sure why this keeps happening, but I agree that you've come to the right place for help :) Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly.

It sounds frustrating that you're having trouble accessing your email after updating your Xfinity password, and I'm sorry to hear about the trouble you've had. Here's a breakdown of troubleshooting steps you can try:

1. Double-Check Password Accuracy:

- Case-Sensitivity: Ensure the new password is entered correctly, including capitalization.
- Special Characters: Double-check for any special characters (e.g., !@#$%^&*) and their correct placement.
- Password Strength: Some email clients have specific password strength requirements. Make sure your new password meets those criteria.

2. Verify Account Settings:

- Email Address: Confirm that the email address you're using in the Outlook and Gmail apps is correct. It should be your full Xfinity email address (e.g., [email address removed]).
- Incoming Server Settings:
-- IMAP:
Server: imap.comcast.net
Port: 993
Encryption: SSL/TLS
-- POP:
Server: pop.comcast.net
Port: 995
Encryption: SSL/TLS
- Outgoing Server Settings (SMTP):
Server: smtp.comcast.net
Port: 587
Encryption: STARTTLS
Authentication: Required (Use the same username and password as your incoming server settings)

3. Clear App Cache and Data:

- On your tablet and mobile phone: Clear the cache and data for the Outlook and Gmail apps. This can sometimes resolve issues with outdated information stored within the apps.

4. Check for App Updates:

- Update the Outlook and Gmail apps: Ensure you have the latest versions of these apps installed on your devices. Updates often include bug fixes and improved compatibility.

5. Temporarily Disable Two-Factor Authentication (If Enabled):

- If you have two-factor authentication enabled on your Xfinity account: Temporarily disable it to see if it's interfering with email access on your devices.

6. Contact Xfinity Support:

- If you've tried the above steps and are still experiencing issues, let us know! We can help you troubleshoot the issue further and may be able to identify any account-specific problems.

Important Notes:

- App-Specific Troubleshooting: The exact steps for configuring email settings may vary slightly depending on the specific version of the Outlook and Gmail apps you are using. Refer to the help documentation within each app for detailed instructions.
- Security: Re-enable two-factor authentication on your Xfinity account as soon as you've resolved the email access issue. Two-factor authentication adds an extra layer of security to your account.

I hope these suggestions help you get your email back up and running! Let me know if you have any other questions. And if you, we can have you send us direct message in order for our team to take a closer look.

@XfinitySara thank you for the reply and for addressing my question. Also thank you for posting the detailed list of things to check/try without redirecting me to another site/link. Links are fragile. Having the information in context of this thread is much more valuable. On one device, removed and readded my xfinity account from the mail programs. On another device I did nothing. Both are working but it took a couple of days for them to regain connectivity. It's odd that one device I followed directions as you called out in your reply. On the other device, just as mysteriously as it stopped working it mysteriously started working after a couple of days. No account removal, no clearing of cache, nothing. Just updated to the new password. 

user_gb968y It is possible the third-party email app took some time to update. That does seem a bit odd, especially if you didn't do anything to get the second device fixed. But I'm glad to hear both devices are working now. Is there anything else we can help with?