U

Visitor

 • 

1 Message

Mon, Apr 12, 2021 10:07 PM

2nd email address

I want to set up a 2nd email address - the same user (me), and the same phone number. Comcast asks for a new name and a new phone number to set up a new email address.

Responses

Latoque

Expert

 • 

28.8K Messages

1 m ago

You can't use the same phone number for a secondary account at the same service address.  Its a security precaution.  If you don't have another phone number, you should be able to use an alternate email address from some other, non-Comcast email provider.  This is due to the security precautions in place, and the underlying structure of Comcast accounts.  They are modeled on the premise of having more than one person at a service address that wants an email account.  I have two secondary accounts set up but I have no one else in the household.  I just use other email addresses to set them up.  The only drawback to doing this is that I can't set up 2Fa on the secondaries.  I would need two other phone numbers to do that.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here