Contributor
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96 Messages
outgoing email sloooow
Friends--
For about the last 6 months or so, my outgoing email on comcast has been slow.
Symptom: When I send an email, it tells me it is connecting to comcast, then connected, and then it takes 30 seconds to actually send. This time lapse is about 2/3 of the time. Sometimes, as it did before this problem, it sends immediately. Sometimes it takes longer.
My system: Production environment. Thunderbird 68.10.00 (64-bit) on Ubuntu 18.04. Settings: smtp.comcast.net port 587, starttls. I know other people with different email clients and operating systems are having the same issue.
A few years ago, I had a similar situation, posted here about it, a comcast employee replied, and then the issue stopped about two days later.
Please perform your magic again!
:- Doug.
dgermann
Contributor
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96 Messages
5 years ago
@siggreg--
I am having the same issue this very minute. Only I have not been able to get it to accept the password.
:- Doug.
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dgermann
Contributor
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96 Messages
5 years ago
Downdetector.com says not problems at comcast, but the map shows issues around Chicago and Northern Indiana (my region).
:- Doug.
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dgermann
Contributor
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96 Messages
5 years ago
Timeouts are not good.
:- Doug.
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TerriB
Contributor
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3.1K Messages
5 years ago
@dgermann
@siggreg
Things have been pretty good here but the last two hours emails are slow to send again. AND a new wrinkle. I am getting the internet mail pop up window asking for my smtp.comcast.net password. It doesn't seem to be affecting anything and its always completely and accurately filled in. I experimented and got rid of the window three ways......Clicked on 'ok'/ clicked on 'cancel' /closed the window using the ole 'x' . I also just ignored it. Outlook 2016 worked fine no matter what I did but the pop up is very annoying. I have seen this happen before but not sure if slow sending was also happening....its been a long time.
FYI...Downdetector usually shows outages in my area around Wash DC even when nothing is wrong. Drives me nuts..lol.
Here is the URL I found where someone reported this pop up to Microsoft back in 2018 Its interesting that they asked the person to call the ISP (Comcast) and Comcast said it was a problem with Outlook.......sound familiar? The report shows the pop up window that looks like mine except mine says smtp@comcast.net. Thought you might like to see this. Take a moment and read all the responses in the conversation.....some are eye-opening...
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_2016/outlook-2016-keeps-asks-for-internet-email-user/8c4fe181-1b92-4aa8-86bb-9bb053ae2449
Here is the pop up just for grins...same one thats in the article
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dgermann
Contributor
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96 Messages
5 years ago
@TerriB
@siggreg
To me it all says there is an issue with Comcast and the lower level tech employees are told to investigate the email clients first, and are probably not told there is an outage or developing problem. So they interpret the "investigate" directive in a way that comes out to paying customers as "blame." Not good, but it is something we can realize and just keep pushing the up button.
But this "new" problem seems to be one of something broken with one or more email servers on the Comcast end. It must not be all, because some of my emails have been going out. Then it starts all over.
:- Doug.
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JJMc1
Contributor
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53 Messages
5 years ago
The handshaking associated with receiving mail and the handshaking associated with sending mail are both mighty slow today .
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JJMc1
Contributor
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53 Messages
5 years ago
Both the handshaking associated with receiving mail and the handshaking associated with sending mail remain very, very slow. This is really tiresome. Comcast, are you listening?
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Again
Expert
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31.6K Messages
5 years ago
@JJMcVeigh
Please edit out any email addresses in your posts otherwise they will continue to be removed.
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JJMc1
Contributor
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53 Messages
5 years ago
Why don't you let me edit my prior post to remove my email address?
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JJMc1
Contributor
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53 Messages
5 years ago
I saw no indication of any problem until today.
It is my email address that I posted. I can understand sensitivity about posting someone else's email address, but that is not what I am doing. In addition, my email address is a matter of public record. You can find it in a couple of seconds via an internet search.
I am posting information in multiple threads because it is relevant to the issue that each thread addresses. The information may not be flattering to Comcast, but it is accurate and relevant.
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Again
Expert
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31.6K Messages
5 years ago
When I remove a post for personal identifying information I leave a detailed reason why with links to the Forum Guidelines and the Acceptable Use Policy, along with what constitutes personal identifying information. The first post I removed with this information was on 11/2. I'm guessing you overlooked the reason why it was removed or didn't understand why it was removed, but at any rate you continued to post that information over and over, but also didn't ask why your posts were being removed. So, after removing three more posts today I decided to leave the message I did. You could have edited those posts before you hit post.
And, btw, it's against the Guidelines to post the same information in multiple threads.
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JJMc1
Contributor
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53 Messages
5 years ago
Today's fun and games:
[Duplicate info removed]
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Again
Expert
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31.6K Messages
5 years ago
Email addresses are not to be posted, period. It's in the Guidelines.
Duplicate posts are not to be posted. It's in the Guidelines.
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mojoprime
New Poster
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2 Messages
5 years ago
i've also been having this problem. i use outlook for Mac and sending and receiving emails takes forever, even on my iphone. i can send quicker on my iphone than i'm able to receive, but from the desktop, "connecting to the secure SMTP server" seems to take forever, and doesn't alwys result in a successfully sent message. i use my email for my business so this is very very frustrating. seems like 5 or 6 years ago it was much faster. as of now, it gets almost unusable. i thought it was my client so i cleanred up my mailboc but i have a gigabit connection so it seems like it out to whizz right out. clearly i know nothing about it, but i do know that it's a PITA.
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dgermann
Contributor
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96 Messages
5 years ago
@mojoprime--
Thanks for posting. It seems yours is a slightly different problem, or at least it has more aspects than this thread deals with, since yours also involves receiving.
:- Doug.
PS: Sorry I've been away folks. Really don't have time to post here now, but needed to get back to you all.
:- Doug.
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