W

Visitor

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2 Messages

Wed, Sep 1, 2021 1:10 AM

Closed

how to change email password

I have numerous Comcast email IDs. How do I find out what my passwords are for each account, or how do I change the password for each email ID?

Accepted Solution

rightfooted

Expert

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1.2K Messages

9 m ago

Log into your primary account and go to Users. You can change each password there.

Visitor

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2 Messages

9 m ago

Thanks, but I'm not talking about "users" on the account. I'm talking about "email addresses".  Like [Edited: "Personal Information"], [Edited: "Personal Information"]. etc.

How do I find out what the current passwords are for each email address? Or, worst case, how do I change the passwords?

The email passwords are stored in my desktop Outlook, but I can't see them in Outlook, only change them. And I have to change Comcast first before doing that.

Seems like I should be able to access those through Comcast. I did it years ago but the interface has changed.

(edited)

rightfooted

Expert

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1.2K Messages

@wolverine79

Each secondary user account also has an email account with the same name and password. The only way to change the passwords is through Users under the primary account.

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BruceW

Gold Problem Solver

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23.7K Messages

9 m ago

Comcast doesn't offer a way to recover passwords. If you don't have them saved or written down and can't recover them from a web browser or from Outlook, the only thing you can do, as stated, is log in with your Primary UserID and use the "My Account" web pages to reset the other passwords. If you are unsure about the UserIDs you can check them on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary.

If you don't have access to the Primary ID you'll have to reset its password. If that doesn't work you'll have to ask Comcast for help.

(edited)

Visitor

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1 Message

6 m ago

I tried to change my email password and i couldn't find where to change it, it only changed my Xfinity account password 

Latoque

Expert

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29.1K Messages

@user_e96335 

The account password IS the email password----they are one and the same.  The email address is the user ID of the account.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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