Error Mail Server Denies Access

I'm logging into the webmail at connect.xfinity.com and trying to access my email on a new user account I've created, and I get this message.

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Accepted Solution

XfinityCSAEmail

Official Employee

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1K Messages

4 years ago

@user_190857

Good morning,

It appears that the mailbox was never created, did you ever receive a notice to accept Terms & Agreement? I have manually refreshed and created the mailbox for you regardless. Please try again and let me know if you continue to see issues.

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user_190857

Visitor

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3 Messages

@XfinityCSAEmail

Thank you very much!! That worked. It is now working.

4 years ago

0

BruceW

Gold Problem Solver

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26.5K Messages

4 years ago

I'm logging into the webmail ... Error Mail Server Denies Access

Do you get the same result if you visit https://my.xfinity.com/ and click on the envelope icon?

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(edited)

1

0

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user_190857

Visitor

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3 Messages

@BruceW

Yes, as I said, I'm using the Webmail. I'm not using a 3rd party application. When I go to the link you provided, and click on the envelope, it takes me to the Activate Now button, and I click it. That takes me to the email page, where you can see your email, refresh, send, delete, etc.. (Webmail). On the Webmail page it says:

4 years ago

0

Email

user_190857

Error Mail Server Denies Access

XfinityCSAEmail

user_190857

BruceW

user_190857

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