U

Visitor

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3 Messages

Fri, Dec 17, 2021 7:33 PM

Closed

Error Mail Server Denies Access

I'm logging into the webmail at connect.xfinity.com and trying to access my email on a new user account I've created, and I get this message.

Accepted Solution

Official Employee

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852 Messages

5 m ago

@user_190857 

Good morning,

It appears that the mailbox was never created, did you ever receive a notice to accept Terms & Agreement? I have manually refreshed and created the mailbox for you regardless. Please try again and let me know if you continue to see issues.

Visitor

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3 Messages

@XfinityCSAEmail

Thank you very much!!  That worked.  It is now working. 

BruceW

Gold Problem Solver

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23.7K Messages

5 m ago

I'm logging into the webmail ... Error Mail Server Denies Access

Do you get the same result if you visit https://my.xfinity.com/ and click on the envelope icon?

Note: Be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post (scroll down to the Comment box) the author of the post you are Commenting on is notified of your response. But if you click Reply, the author of the post you are Replying to is NOT notified and may not be aware of your response.

(edited)

Visitor

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3 Messages

@BruceW 

Yes, as I said, I'm using the Webmail.  I'm not using a 3rd party application.  When I go to the link you provided, and click on the envelope, it takes me to the Activate Now button, and I click it.  That takes me to the email page, where you can see your email, refresh, send, delete, etc.. (Webmail).  On the Webmail page it says:

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