New Poster
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10 Messages
connection has timed out - email from Samsung phone
Samsung Galaxy S10 default web browser used for years to read Comcast emails.
Started getting connection has timed out errors a few/several weeks ago. Could
not get it working no matter how many timed I "retried".
Also, noticed accessing email using Google Chrome "on my desktop" also started
to occasionally return the timeout error but would get through on the "retry".
Again, on the phone it now always times out and never gets through.
Given that both problems on a separate android phone and MSFT windows workstation started recently I'd be surprised if they weren't related and something on xfinity's side has changed. Has the network responsiveness on the comcast side simple slowed a bit such that my phone always times out and my workstation about 25% of the time times outs?
I did just discover today that if I don't use the default browser for the phone(Samsung Internet) and use Chrome on the phone I was able to use email on the phone. Yes, it is
a work around but why has this started happening to the service I've used for years?
Accepted Solution
XfinityKassie
Official Employee
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1.8K Messages
3 years ago
@hexexpert Good evening! Thank you for reaching out to our Community Forums Team for assistance with accessing your email on your devices. I know how important it is to be able to access your email; especially when we rely on communication for such these days. I'm happy to help you get in the right direction today. Let's start with your windows desktop! Can you please tell me what version of windows we are working with?
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