Visitor
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1 Message
Zip code to Transfer Number
Hello, I spent most of today trying to get my transfer pin. Now that I have that I am getting the message from T-Mobile that the billing address is incorrect. I don't know what address Xfinity has on file because mine isn't working. I am losing my mind from this process
DreamSayerZ
Problem Solver
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1.1K Messages
1 month ago
You should check your Xfinity Mobile PDF statement online to confirm the address they have on file; https://www.xfinity.com/mobile/my-account/billing
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XfinityCarolyn
Official Employee
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478 Messages
1 month ago
@apfeiffer, thanks for reaching out to us about your transfer PIN. I know that's not the experience anyone wants when trying to transfer service. I will work with you to get this resolved as quickly as possible. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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