Visitor

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2 Messages

Thursday, November 13th, 2025 9:31 PM

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Zip Code Incorrect When Porting out Number

I got a zip code incorrect error when I was trying to port my number to another carrier. 

My number was accidentally cancelled before porting out, and later it got reactivated. When I was trying to send a port request from another carrier after the line was activated, I always got an error message saying the "service zip code is incorrect". I have contacted Xfinity Assistant multiple times on the phone and through the chat box in the app. All they can do is confirm the zip code I entered should be correct or send out numerous urgent escalation tickets to the advanced team that I never heard back from. 

I have spent over a week and hours and hours on phone calls and support chat trying to solve the problems of reactivation and this zip code error, but I am still not able to get a resolution. 

Who else can I contact to try and solve this issue? 

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Official Employee

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247 Messages

3 days ago

 

user_bo7b4y, hi there! Thanks for reaching out. I do understand you concern, and can help you with getting your port request completed. You did do your part by getting the line reactivated. When the zip code is needed like this, I am assuming you could be with Tracfone or a MVNO. Did you call to verify your zip code, and obtain a new Number Transfer PIN? 

 

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