Your customer service [Edited]. Your Policies [Edited]. You DON'T CARE ABOUT YOUR CUSTOMERS. I've been nice, not anymore.

You guys should know my situation by now, I've talked to like 10 of your tech support people, and poor them, they have to deal with a resolve that can't be resolved, all because your Policy is [Edited: "Language"]. How is it fair to have a package delivered to you, but wait no, it was never delivered, someone probably stole it, signed my name, and then activated it and said it was delivered.

Now all of a sudden, you can't do [Edited: "Language"] because your policy [Edited: "Language"]. Apparently, this happens on a weekly basis, so I'm not the only one that got their $1,500+ phone package stolen, and never got the phone, and never got a refund. Well that's a lie, I did, got the dispute in full on February, then Xfinity (merchant) decides to revoke it. So now, I have a $1,500+ on my credit card, when I payed the phone in full. So now, what do I do, I have to pay $1,500 on my credit card, all because Xfinity's policy [Edited: "Language"]. FIX YOUR [Edited: "Language"].

It's not like everyone has $1,500+ laying around to pay for something WE NEVER RECEIVED. I HATE DOING THIS BTW, BUT YOU PROBABLY DON'T CARE AND YOU'LL HAVE TECH SUPPORT REPLY TO THIS, AND THEY CAN'T RESOLVE IT.