You guys have a team of people that I believe don’t even know they work for xfinity

I got a iPhone 17pro max about 6 months back and was trading in my 13 pro max I beaver received a label then I go to the store and they say it can’t be dropped off and to be honest I have my own life to live I can do your jobs for you from there my bill sky rocketed 259 dollars a month for 2 phones and “free” iPad you sucked me in to but that’s whole other story of scams but anyway I talk on the phone last Tuesday 2/24/26 with someone they told me I could bring my phones in and have labels printed to have them sent back because they told me that my bill was gonna stay at what it was nothing would be taken care of so I said I want out so I can get with a company that has any sort of customer service and not to mention and kind of reception anywhere so I go get us new phones at a company willing to take care of it’s customer and per instructions from an xfinity employee I went to the store to turn in said devices and was told no they will not take them but there is an option to have it done but they “reviewed” my account and they won’t take them so now they want me to pay monthly for these phones that I’m not gonna use they have no service hooked to them just gonna send me a bill phone device that there team said they would take before I went and got new ones but here we are like 50th time I have been fail by xfinity and am over it