U

Sunday, June 23rd, 2024 9:35 PM

Xfinity's FREE phone scam!

This bunch is absolutely unbelievable. 

After having tons of problems with my Wi-Fi service they told me that they want to send me a free moto G5 phone to make up for it and there would be no strings attached.  I asked seven representatives in every way I possibly could what the catch might be and they all insisted that it was a good will gesture.    

They offered this phone, that I did not pick out myself, I assume that they probably had a bunch of them laying around for promotion, and I finally agreed that if it was completely free I would accept it.  

My bill went from $17.93 to $90 + $45 plus another $290 plus $159 Plus $16 before I could even blink. 

They are nothing but a bunch of liars. 

Just trying to return the [Edited: "Language"] phone that they sent they tried to charge me a restocking fee!  

I wouldn't trust this company to wash my socks.  

Official Employee

 • 

596 Messages

20 days ago

 

user_7krx38 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

forum icon

New to the Community?

Start Here