Contributor
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30 Messages
Xfinity won't fix the problem with Samsung galaxy A25
I have issues with the Samsung Galaxy A25 over a year, then calling up on the phone for hours hours troubleshooting.Nothing works loses.The signal doesn't connect to the internet won't connect to Wi-Fi, lose gps.When i'm driving i had two lines because they offered a free line then I ended up paying for it because I wanted to back up because other one wasn't working.My bill was $17 a month.Now it's over a $100 I Canceled my second line the beginning of January and they're still charging me for 2 lines. And still having issues with the phone that won't connect to the internet.or wifi and I'm not the only one having problems. Everyone is and the phone isn't compatible with the xfinity network, but they sold it to me. So my deal just keeps going up-and-up and they will not give me a credit, but the warranties through anything state you do not have to pay for a service if it doesn't work, this company needs to be accountable for their actions. They do nothing but keep you on the phone for hours. From one\n Age to another, then you get disconnected. And they never cut you back like they don't have your phone number, then they keep your credit card on file which is wrong because they had a breach. They\n 'Ve gone into an old bank account 3 times of mine when I tell them not to and it's cost me money.
XfinityEmilyB
Official Employee
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2.7K Messages
9 days ago
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user_6b2503
Contributor
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30 Messages
7 days ago
I was set up on a payment plan $40 a month I paid double $80 to stay in good standings with my account, today they canceled my service, said I wasn't on a payment plan couldn't get into my account because the card they have on file is one that I canceled the account months ago that they still go into the issues I have with my phone I can't connect to Wi-Fi.I so i couldn't go into my files to look for the card number for them they said they nothing they can do I have to go to a store wasn't able to drive 40 minutes to a store right now.I'm trying to take care of personal and business things, but I can't because my phone wasn't working at all.Legally, do not have to leave a card on file.Because they had a security breach and my information was leaked out in my account before. Then\nAnother agent got on the phone.And when I gave him a card number that I thought was the one it went through.\nThen they put me back on a payment plan which I was already on.And somehow my cake got upgraded to unlimited premium which I didn't do either.I'm trying to get my account down.And he said they charged me months in advance. So I canceled my second line in January, but they were still going to charge me until March
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user_6b2503
Contributor
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30 Messages
10 hours ago
This company will not take any accountability for their mistakes.Basically , if you pay for a service , it needs to work and this service does not work. They sold me a phone.It's not the compatible with the network.It's only worth $10 to trade it in now.The phone never worked properly it's Hours and hours on the phone with one agent to another, nothing gets taken care of they play these games And run promotions to get more people in here , when they can't even take care of the ones they have saying that they have the fastest service and best Wi-Fi, and it's [Edited: "Profanity"] because they don't, they work off of another carrier's tower , i've been a customer since 2002, and they could care less. They offer these rewards. So you never win anything, they're just a scam. They just want to offer the low rate and promos to new people, and then gradually increase their bill every month without their approval hoping they won't notice it. And seeing how long they can collect it, and then when you do try to acknowledge it, they won't own up to it.
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