Xfinity will not give me my transfer pin

@user_46dvqg​ Gonna one up ya

No pin via SMS, phone is to old for the app, called CS who told me to go to a store, got kicked out of the store for "being aggressive" after asking for my pin. Went to another store just to be told to use the request via SMS feature.

Even after getting a new phone the feature doesnt seem to exist in the app. If it gets to the point where my monthly bill comes up, Id just rather not pay it and deal with a new number rather than giving these people another cent.

I was reading that other services can request the port out pin on your behalf. Or there is a legal request you can make via FCC.

@user_46dvqg @user_6dmln9  Have you tried requesting the pin from the Xfinity Mobile site with a web browser? Try on a computer, not your phone. https://www.xfinity.com/mobile/my-account/devices

Select Manage Device in the box listing your phone. Scroll down to Transfer your number, cancel this line.

I just tested this and it worked no problem. I received a text with PIN on my cell phone.

@DreamSayerZ​ Yep, three times. Still haven't got it. Checked spam and any other filter it might have fallen into, nothing.

@user_5kd9sn​ Hmm.. I received a text with a PIN and also a confirmation email sent to my default address on file. You are logging in as the primary account holder on the account?