XFINITY, update my credit.

It’s been months and I have yet to get an update credit score from Xfinity after numerous calls. I have called every credit bureau to ensure nothing is stopping my them from getting accurate score. My phone has been paid off for over 2 years. This is insane.
I know for a fact my credit isn’t 0.

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XfinityAbby

Official Employee

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440 Messages

1 month ago

Hello @user_cmt1i0 Thank you for reaching out on our Community Forum. Are you trying to upgrade your current phone with Xfinity mobile and requesting for a payment plan option or increase?

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user_cmt1i0

Visitor

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3 Messages

1 month ago

I’m currently trying to upgrade my device with Xfinity mobile and requesting a payment plan option.

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user_cmt1i0

Visitor

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3 Messages

1 month ago

I’m currently trying to upgrade my device via Xfinity mobile through a payment plan not an increase

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XfinityAbby

Official Employee

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440 Messages

@user_cmt1i0. Thank you for letting me know, I would like to look into this further for you

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_kqc8l0

Visitor

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1 Message

19 days ago

This phone I'm using now I got on payments last year my credit score was nearly 100 point less than what it is now but they refused me any deals at all based on my credit how do I get them to update my file I've been with them 3yrs

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XfinityOrlandoM

Official Employee

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2.4K Messages

@user_kqc8l0

Thanks for reaching out to us, we do apologize for any inconvenience. You'd want to reach out to the awesome xfinity mobile agents via 1-888-936-4968 or https://www.xfinity.com/support/contact-us to see if you're eligible for an early upgrade or to have them verify your account to see if you have eligibility on adding a new line on a payment plan

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

17 days ago

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user_cmt1i0

XFINITY, update my credit.

XfinityAbby

user_cmt1i0

user_cmt1i0

XfinityAbby

user_kqc8l0

XfinityOrlandoM

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