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user_1my7ml
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2 Messages

08/30/2026 10:30 PM

Xfinity support

I ordered a new phone 6 weeks ago and have not gotten it. Ticket number [Edited: Personal Information]

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12 days ago

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XfinityAlfonso

Official Employee

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2.9K Messages

19 days ago

Hello user_1my7ml thanks so much for reaching out on our Xfinity Forums with these Xfinity Mobile questions! I appreciate you providing this ticket number as well, as this will help us find more information for you quickly. We'd love to be your experts and look further into this for you. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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user_1my7ml

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2 Messages

I have sent direct messages and gotten no response. I'm stuck in an endless loop of ticket numbers and agents who are clueless. 

Seriously considering changing providers. 

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14 days ago

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XfinityBenny

Official Employee

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1.7K Messages

@user_1my7ml We understand, thank you for letting us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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