Visitor
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1 Message
xfinity support
I was issued a 300$ virtual mastercard, I am the caregiver for my grandmother and she has no idea about technology so I had it sent to me. It worked for 2 transactions for a total of around 75$ now when I try to use it on any retailer it wont get accepted nor can I check the balance anywhere online. I tried calling and got nowhere with the automated service I need to talk to an actual person.
XfinityQuemekia
Official Employee
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1.3K Messages
2 hours ago
Hi @war18! First, thank you so much for taking such wonderful care of your grandmother. Because standard customer service can't see or touch these promotional balances, you will want to reach out directly to our dedicated Xfinity Incentive Team. They have real, live agents who handle nothing but these rewards, and they can look up your card, check the balance, and fix whatever glitch or security block is causing the card to decline.
The absolute fastest way to talk to a human on that team is to call them directly at 1-833-269-9036. They are available Monday through Friday, from 7:00 AM to 7:00 PM CST.
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