Xfinity Support

To: Executive Escalations
Comcast / Xfinity Mobile

Subject: Formal Legal Demand – Unlock Device, Provide Transfer PIN, and Compensate Lost Income (IMEI: XXXXX | Line: XXX-XXX-XXXX)

Dear Comcast Executive Team,

I am writing to formally demand the immediate unlocking of my paid-in-full iPhone 14 Pro Max (IMEI: XXXXXXXXXXX), provision of my Transfer PIN, and compensation for lost income caused by Xfinity Mobile’s deliberate obstruction of my service and number port-out.

I have satisfied all financial obligations for this device and account. Yet despite that, your systems have locked my phone and denied me access to critical services—after I informed an Xfinity representative of my intent to leave the company.

📜 Retaliatory Locking Following a Survey Call
On the morning of August 6, 2025, at 7:44 AM, I received a call from 888-266-2278, following up on a customer satisfaction survey. I expressed that I was dissatisfied with Xfinity Mobile’s performance and planned to leave the service.

Within hours of that call, my phone was remotely locked. I was unable to make or receive calls—including those required for my professional work—and my attempt to obtain a transfer PIN or live agent support was obstructed by your virtual assistant and ineffective escalation channels. The timing of this lock—immediately following my expression of dissatisfaction—suggests retaliatory intent.

As the CFO of a multi-entity company, I bill clients at $200 per hour. Because of Xfinity’s unlawful and vindictive action, I was unable to work for a full business day, and I fully expect to be reimbursed for the lost productivity totaling $1,600.

⚖️ FCC Compliance & Legal Background
Per FCC Docket 13‑301, carriers are obligated to unlock devices that:

Are fully paid off,

Have been active for 60+ days,

And are not flagged as lost, stolen, or involved in fraud.

Past-due balances or pending port requests do not exempt a carrier from unlocking a device once the above are met. Your refusal to unlock this device not only violates this standard but also demonstrates a pattern of obstruction and abuse.

There is growing precedent and legal interest in similar cases. Notably:

O’Neill v. Comcast (2018), which exposed Xfinity’s creation of unauthorized mobile accounts,

Current data breach-related class actions against Comcast,

And widespread public documentation of similar retaliation tactics against customers attempting to leave Xfinity Mobile.

I am actively exploring class action litigation over Xfinity’s device locking and porting obstruction policies. If this is not resolved swiftly and properly, I will pursue every available legal and regulatory remedy.

📌 Demands
Accordingly, I demand the following within 48 hours:

Immediate unlock of my iPhone 14 Pro Max

Immediate issuance of my Transfer PIN to port out

Written confirmation that my account is closed and in good standing

A copy of your device unlock policy and port-out procedures

Reimbursement of $1,600 for lost professional income as a direct result of your retaliatory actions

If this matter is not resolved immediately, I will file formal complaints with the FCC, FTC, BBB, and California Attorney General, and I will seek representation to initiate or join a class action regarding these abusive practices.

Sincerely,
[Edited: "Personal Information"]
Email: [Edited: "Personal Information"]
Mobile: XXXXXXXXXX (currently locked)