4 Messages
Xfinity Support wifi calling Not available on Galaxy S20 BYOD
Hello,
I have been working on this problem for a few days now, with no luck yet. I started by visiting a local Xfinity location. I have called CS and even been told I need to speak to Samsung directly. Nothing has worked yet.
I June 0f 2023, I joined Xfininty Mobile with my 2 Galaxsy S20 phones that I had with VZW. Since being on with XM, neither phone has the capability of WiFi Calling as an option. The toggle is not on the device.
I have a trouble ticket # CR161004028 that was started on 9/11/24. So far, nothing has taken care of my situation.
I see via google searches that others have had this issue. I just have not found a solution. If I install a VZW sim card back into the phone, the WiFi calling option re-appears.
How can Xfinity rectify this problem? I appreciate any help you can be. It is extremely frustrating.
user_8f43xj
1 Message
8 months ago
my wife is also having this issue. Works fine on my phone, doesn't work on the s20 FE
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XfinityEricB
Official Employee
•
2.2K Messages
8 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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