Visitor
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3 Messages
Xfinity says my phone is unlocked but it is not.
I bought my phone from a wireless company on ebay. It was a locked phone to Xfinity. About a year later I am thinking about selling it and I called Xfinity to unlock it. I get a email from them saying We received your request to unlock your Xfinity Mobile phone and have completed our part of the process. So I called them because my phone is still showing locked. They told me my phone is unlocked and there is nothing more they can do. If my phone is unlocked why is it showing Sim locked? Anyway how can I know for sure it is unlocked?
XfinityOrlandoM
Official Employee
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1.5K Messages
3 days ago
@user_44e4ec
Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/eligible-to-unlock-phone has great information on how to unlock an Xfinity mobile phone. You mentioned you bought the phone on eBay, being that you did not purchase the phone from Xfinity, if the phone information is showing carrier locked with Xfinity SIM card restriction then there most likely is a lock on the phone due to an outstanding balance, as once the customer pays off their phone it's automatically unlocked after 48 hours. Have you tried reaching out to the seller who you bought the phone from to make sure they've paid off their balance and went through the process to unlock their phone before selling it to you
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