3 Messages
Xfinity Sales Issue: Charged for a 'Free' Device
Hi, I need help disputing a charge. An Xfinity sales agent informed me that I needed to use an Xfinity phone to access phone numbers and assured me the phone would be free. However, after receiving the phone, I was surprised to see that Xfinity started charging me for it. This was not what I agreed to, and I would like assistance resolving this issue. Can someone guide me on how to dispute this charge and return the phone, if necessary? Thank you!
XfinityAldrik
Official Employee
•
2.1K Messages
4 months ago
Thank you for reaching out to us on our community forums @user_pretty! Could you please send our team a direct message with your full name and full address? Our team would love to take a further look! To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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