Visitor
•
1 Message
Xfinity received but not processing my trade in
I have the tracking number showing Xfinity received my phone 1/14/26. It is not end of may and it only shows “trade in shipped” on Xfinity site. I have waited the 2-3 billing cycles plus some. I have called 3-4 times now and received 0 assistance in resolving this or locating the phone I sent. I kept getting told to call Assurant. I tried and I cannot even pass their automated phone system because it tells me my phone number doesn’t pull an order for them and hangs up on me. Can’t speak to a human and Xfinity is doing nothing at all. I have been scammed out of the $600 trade in promotion I was promised and Xfinity has essentially stolen my iPhone that I mailed to them in 5 months ago. This is the second time I have had this issue with Xfinity. I will never be doing a trade in with them again. Someone from Xfinity needs to call me with a solution.
XfinityJeffB
Official Employee
•
385 Messages
21 days ago
Hello user_w9lj7i thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. To do so, I will need some account information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0