Xfinity Mobile

This has been the most unnecessary and tedious task. I’m merely trying to upgrade my phone. My order has been cancelled twice online and because of that I can’t get a phone in store. The rep in the store was very dense and exemplified marginal efforts to assist me. Xfinity makes it impossible to speak to a human other than the incompetent employees at your Fayetteville location.

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XfinityAbby

Official Employee

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1.3K Messages

11 days ago

Hello @user_d0m474 thank you for taking the time to reach out on our community forum. I would like to take a look at your account to see what is happening with that order.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_d0m474

Xfinity Mobile

XfinityAbby

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