Visitor
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12 Messages
Xfinity mobile
To Whom It May Concern,
I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max.
At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the agreed-upon credit applied to my account. To date, those credits have not been properly applied. As a result, I have been charged amounts that do not reflect the original trade-in agreement.
I have been a loyal Xfinity/Comcast customer since 1994. After more than three decades of service, I expect billing accuracy and accountability when I uphold my end of an agreement.
Today alone, I spent approximately six hours on the phone attempting to resolve this matter. Despite multiple conversations with various representatives, the issue remains unresolved. Your internal records should clearly reflect my trade-in transaction, the promotional terms, and my numerous attempts to correct this billing error.
This situation is unacceptable. I fulfilled my obligations by turning in my device as agreed. I expect Xfinity to fulfill its obligation by honoring the trade-in credit exactly as promised and correcting any overcharges immediately.
If this matter cannot be resolved promptly and in full, I will have no choice but to explore escalation options outside of standard customer service channels, including filing formal complaints and seeking legal review if necessary.
Please conduct a thorough review of my account history, trade-in documentation, and call logs, and provide a written resolution as soon as possible.
I look forward to your prompt response.
Sincerely,
[Edited: Personal Information]
XfinityQue
Official Employee
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446 Messages
3 hours ago
6
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user_7d4uyg
Visitor
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12 Messages
1 hour ago
To Whom It May Concern,
I am writing to formally express my extreme dissatisfaction with the level of service I have received from Xfinity/Comcast.
Over the course of an entire day, I have provided extensive documentation and personal verification through phone calls, emails, and text messages. Despite this exhaustive effort, your system still cannot locate or properly access my account through your website. This is unacceptable.
Xfinity has my full personal profile on file, including my Social Security number and every piece of identifying information required to verify my identity. If that is not sufficient to locate or access my account, then there is a serious flaw within your internal systems — not on my end.
It is beyond frustrating that customers are expected to repeatedly prove their identity while your platform fails to function properly. If your website cannot reliably access legitimate customer accounts, then its availability serves no meaningful purpose. At this point, the experience feels less like customer service and more like systemic incompetence.
I have been more than patient. However, the time I have spent attempting to resolve what should be a simple issue is unreasonable. I expect immediate clarification as to why my account cannot be located online and what corrective action will be taken to ensure this does not continue.
I look forward to a prompt and substantive response.
[Edited: "Personal Information"]
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