Xfinity mobile

To Whom It May Concern,

I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max.

At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the agreed-upon credit applied to my account. To date, those credits have not been properly applied. As a result, I have been charged amounts that do not reflect the original trade-in agreement.

I have been a loyal Xfinity/Comcast customer since 1994. After more than three decades of service, I expect billing accuracy and accountability when I uphold my end of an agreement.

Today alone, I spent approximately six hours on the phone attempting to resolve this matter. Despite multiple conversations with various representatives, the issue remains unresolved. Your internal records should clearly reflect my trade-in transaction, the promotional terms, and my numerous attempts to correct this billing error.

This situation is unacceptable. I fulfilled my obligations by turning in my device as agreed. I expect Xfinity to fulfill its obligation by honoring the trade-in credit exactly as promised and correcting any overcharges immediately.

If this matter cannot be resolved promptly and in full, I will have no choice but to explore escalation options outside of standard customer service channels, including filing formal complaints and seeking legal review if necessary.

Please conduct a thorough review of my account history, trade-in documentation, and call logs, and provide a written resolution as soon as possible.

I look forward to your prompt response.

Sincerely,
[Edited: Personal Information]