1 Message
Xfinity Mobile
I need to escalate this issue. I've been given the run around for 6 months. I'm paying for unsolicited phones that Xfinity refuses to accept return. I wad told to take to FedEx and they would print a label. They will do no such thing. I'm at my wits end with this issue. Xfinity owes me hundreds of dollars and they need to take these brand new phones back.
XfinityDilary
Official Employee
•
1.8K Messages
10 months ago
Hello, @user_z94dgg. Thanks for posting on our community forums. I'm sorry to hear about this situation. We would be happy to check what options we have to help. Could you please send our team a Direct Message with your name and service address? Our team can most definitely take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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