3 Messages
XFINITY MOBILE
I ordered a phone that i never received. It was returned to XFINITY by FedEx. I was told i would be refunded within 3-5 days. The phone still shows on my account. Everyone keeps transferring me. The supervisors have you on hold then completely transfer you to someone else without even helping to begin with. This has been the ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER. I will never recommend XFINITY to anyone! No one knows what their talking about. Everyone acts as if it’s their first day on the job! Supervisors included!!
XfinityDilary
Official Employee
•
1.8K Messages
10 months ago
I'm sorry to hear about this situation @user_8ipaim. This is not the experience we would like you to have. I'd be happy to help with your Xfinity Mobile concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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