Visitor
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1 Message
Xfinity Mobile won't unlock the phone after fully paid off after talking to multiple "customer support"
I am writing to request an unlock for my phone. I met all eligibility requirements for unlocking, e.g., 60 days passed, paid off phone]. An agent previously told me it would be unlocked within one hour, but it has not happened. According to Xfinity's policy, it should unlock automatically within 48 hours. I would like assistance with manually processing this unlock.
XfinityRay
Official Employee
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3.5K Messages
21 minutes ago
Hi there, @user_15rcsr! Thanks for taking the time out of your day to reach out about the device being unlocked. I am glad to hear that a ticket was entered for the team to get that done since it did not unlock automatically. They send an email that includes any further instructions for the unlock one that is done on their end. The steps to finish the unlock process, depending on the model of your device, are also found here, https://www.xfinity.com/support/articles/eligible-to-unlock-phone.
Did you check for an email from the team?
Did you try the further steps to finish the unlock process?
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