XFINITY MOBILE UNLOCK

I been trying to unlock my iPhone 16 pro max

I called Xfinity to unlock but they said it is unlocked but my iPhone say SIM locked

Responses

Oldest First

Selected Oldest First

XfinityMatthew

Official Employee

•

1.4K Messages

2 months ago

user_06jllg Hello. We would be happy to submit an unlock request for you with our mobile team. Please send us a direct message with your full name and service address to get started.

2

0

U

user_06jllg

Visitor

•

2 Messages

@XfinityMatthew

I try submitting two I get denied

my IMEI Number

[Edit: Personal Information]

can you please help me

This is email I received from Xfinity

(We couldn't complete a request to unlock your Xfinity Mobile phone for use with other carriers because our unlock policy requirements haven’t been met.)

(edited)

Like

Reply

2 months ago

0

user_06jllg Thank you for letting us know you have already attempted to unlock your device. Certain requirements must be met in order to unlock your phone. If these requirements aren't met, there is no way to unlock the device.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

Devices

user_06jllg

XFINITY MOBILE UNLOCK

XfinityMatthew

user_06jllg

XfinityEmilyB

New to the Community?