2 Messages
Xfinity Mobile Trade-in Scam?
I switched to Xfinity Mobile after agreeing to a trade-in deal for my Pixel 6a. The deal promised a $550 credit over 24 months and a reduced price for the Pixel 9. Xfinity verified my phone's eligibility and sent a prepaid shipping label.
After shipping my phone and activating the new one, Xfinity has been giving me the runaround about the promised credit. They've offered various excuses, including inspection delays and system errors. However, they've recently(after 3 months) claimed my phone wasn't eligible and has been recycled, meaning no credit will be applied.
This seems like a bait-and-switch tactic. If my phone wasn't eligible, why did Xfinity send me a pre-paid shipping label in the first place? This has caused significant inconvenience and financial loss.
Be cautious when considering similar deals from Xfinity Mobile.
XfinityLinda
Official Employee
•
1.9K Messages
7 months ago
Thank you for meeting us here in our community about your Xfinity Mobile trade-in concerns, @user_k6htsv. We are sad to hear you had this experience. If you would like, we can get a ticket open with our Xfinity Mobile Executive Resolutions team to see about the trade in promotion. For this, I would need for you to provide your full name, and service address via Direct Message. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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