Visitor
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2 Messages
Xfinity Mobile Trade-In credits for 2 lines not applied to monthly billing since October 2024 - I am charged full monthly payments
Hi there,
I traded-in two phones for two of my port-in lines.
- Xfinity trade in iPhone 13 Pro 128GB, Device receive date confirmed by Xfinity Agents : 10/15/2024, Graded: Good Condition, - Trade-in credit of $41.66/mo for 24 months.
2. Xfinity trade in iPhone 12 mini 64GB , Device receive date confirmed by Xfinity Agents : 10/15/2024, Graded: Good Condition, - Trade-in credit of $19.79/mo for 24 months.
I am receiving AUTO PAY billing for monthly full payments for these two lines and I am not getting the Monthly Trade in. I have been on chat with multiple agents for past few months, its laready June-2025. I was manually credited 2 times in the past by the customer care agents, and every time mentioned this message.
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Agent (01:12 pm): Your welcome! I have to do it for you as you are facing this issue for long. I will make sure you do not have to reach out for this issue again
"
March 2025
[Images Removed: "Personal Information - Chat Transcript"]
June 2025
Parastps1
Visitor
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2 Messages
2 days ago
Helpless, no support, feel cheated and lost my 2 perfectly working Devices.
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XfinityAmandaB
Official Employee
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2.3K Messages
8 hours ago
@Parastps1 Thank you so much for your post regarding your Xfinity mobile trade in promotion concerns. I am sorry to hear you have been trying to get assistance with this for so long. We would be more than happy to help make sure you get the assistance you need. This is something we would need to get more details on to better assist you with. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
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