Xfinity Mobile Store Tech Support Question

She has problems with the ring and speech volume controls. She has also complained that the phone sometimes has no dial tone.  The iPhone 17e instruction book for novices I sent her did not provide much help.  My sister was recently evaluated as being on the spectrum, so I’m not sure if the issues are equipment-related, user-related, or a combination of both. She seems to have difficulty following written instructions. I plan to contact the Internet Essentials Team as you suggested, but I thought a visit to the Xfinity Mobile Store might also be helpful.

Contacting Apple for device support and accessibility options would be another option to explore as they are experts with the devices they created. Xfinity Mobile Care is more for protection from accidental damage to the device. Device specific questions and concerns are best handled by its manufacturer.