Xfinity Mobile scam

I was in a local store and the rep asked me if I wanted to decrease my monthly cable/internet bill.  He offered Xfinity mobile and said there would be no monthly charges, I would only  have to pay the taxes on the phone.  I told him I would not use the phone he said that was fine.  I got the phone paid the taxes and left the store (Coconut Creek, Florida store on Lyons Ave).  I am a snowbird so I came home to NY and I started receiving monthly bills for the phone.  Not only was I charged a monthly fee, an activation fee, but now I am being charged for the phone.  I called the "no help line" 6 yes 6 times and was told they would send me a label via email to return the phone and that they would reimburse the charges.  When I did not get the label, I called again, asked to speak with a supervisor.  Rose assured me the label would be sent that they had the wrong email address.  Again I called after not receiving the label.  Assured again I would.  I guess I am naive but I believed them.  No label, called again same line wrong email address, placed on hold for 25 minutes each time I called I was on the phone for at least 1 hour. No results and then I was disconnected!!!  I asked again for a supervisor or on shore rep no reply.  After the 6th call, I called xfinity cable to cancel my accounts and she said "nothing I can do about mobile services".  I explained I want to cancel everything now because this company is so bad with customer service and she said that my phone bill would then increase! What kind of company is Xfinity???-A store rep lies, the phone rep lies and the one person that I could speak with could do nothing?  What a sham when you read the customer satisfaction information.

Run, run away from this company.  Do not use them for internet, cable or mobile services.  I am in the healthcare field and never have I seen such nonsense and runaround.  Is this how you treat customers? Shame on you !

Anne Dreyer