Visitor
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1 Message
Xfinity Mobile refuses my iphone unlock request
I recently upgraded my old iphone to iphone 17, and it is fully paid for. I need to get it unlocked for an international trip in two weeks. after multiple chats, phone call, escalating tickets, I am still getting denied because it needs 2 billing cycles first. I have been with Xfinity Mobile for over 5 years, and this is a replace phone, fully paid for, and I can't get it unlocked simply because the new phone did not meet 60 days? I thought there should be a reasonable exception in this case, but the request/escalation ticket was denied. Can someone suggest a solution? This is such a frustrating experience, and I spent hours talking to one after another agent, and can't get any resolution.
XfinityLinda
Official Employee
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2.2K Messages
7 days ago
Oh, no! We're sorry to hear about the trouble with the unlock request, @user_qm22sn. We can take another look for you. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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