Xfinity Mobile – Porting Issue Past Expected Resolution Date, No Backend Status

I’m seeking guidance on a stalled Xfinity Mobile number port.

A porting ticket was opened last week with an expected resolution date that has now passed. The ticket remains “In process,” but there have been no updates, no contact from backend porting, and no confirmation of the current port state. Service is still inactive and no eSIM has been provisioned.

I’m trying to determine:

1. How to confirm whether the port is pending losing-carrier release vs. internal routing/provisioning.
2. What escalation path applies once an expected-by date has passed.
3. Whether there is a formal way to verify assignment to the Porting Resolution team without creating a new ticket.

I’m not looking to open a new case or restart troubleshooting. I want to ensure the existing case remains active and properly escalated now that the expected date has passed.

If an official Xfinity rep can review and advise on next steps, please let me know and I’ll provide account details via private message.