Visitor
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1 Message
Xfinity mobile phone issues
Ok so I ordered a phone online from Xfinity picked it up from the store nearest me. They didn't close the order the sku number dosent match the the phone that they gave me. The store can't process the order the corporate store can't and I've been waiting 3 weeks for the regional manager to get ahold of me to fix this issue. What else can I do so I have a phone that is actually active. And no I'm.not going to buy another phone and try it again I've already paid for this one and I know I won't be getting my money back for it from Xfinity.
XfinitySeth
Official Employee
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1.3K Messages
8 hours ago
Good day user_1yhg2c 👋 Thanks so much for joining us in our community for help with your Xfinity Mobile purchase. We infinitely appreciate you getting started with Xfinity Mobile so the last thing we want is for their to be any issues with your device after you purchase it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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