Xfinity Mobile number porting is a total disgrace. FCC rules say it must be done within 24 hours

I’m furious. My iPhone 17 arrived yesterday and I requested a number transfer from AT&T. AT&T immediately released the number which means my old phone lost service instantly.

Then I called Xfinity Mobile and they told me to wait 24 hours. Fine, I waited. Now 24 hours have passed, I call again, and they say it could take up to 72 hours. Are you serious?

I’ve now been left without any service, completely unreachable. Every single one of my bank accounts is tied to this number for 2-step verification, and I can’t log into anything. This is beyond frustrating, it’s irresponsible.

Here’s the part that makes this even worse: the FCC (Federal Communications Commission) explicitly requires all carriers to complete simple number transfers within one business day. This isn’t an opinion, it’s federal law (47 CFR § 52.35). The FCC’s own guide says “simple ports must be processed within one business day.”

So why is Xfinity telling customers to wait 72 hours? That’s not just bad service, it’s violating basic consumer protections.

I need my number working now. Not tomorrow. Not in 72 hours. Now.