Visitor
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2 Messages
Xfinity mobile no support
I have been trying for 3 months to resolve an issue by chat and phone 10+ times and 3 store visits still no resolution in site. I never receive info for trade ins now i am being billed in full $1600 because they were premium early trade ins and every agent acknowledges this is not my fault assures me that this will be resolved in a few days then nothing happens and i start over again. Been a xfinity customer for 12 years and an xfinity mobile customer since it started but unfortunately it is to the point if this ever gets resolved a switch will need to be made. Xfinity does not appreciate its customers
XfinityChelseaB
Official Employee
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2.1K Messages
7 days ago
Hello @user_d12c25, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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