Xfinity Mobile lost my trade-in device and cancelled my trade-in Credit
I sent out my trade in device 8/17 and xfinity received my trade in device ( USPS:9202090250485701539289), but I never got any confirmation email from Assurant. All agents kept saying it will takes 2~4 weeks to get credit. However, I never got my trade in credit so far.
So I have requested many time to open claims. I got claim number: ECM0003991160. When every time I asked to Xfinity mobile agents, they were still under investigation but I never got any answer from them.
10/23/23 I got email from Xfinity mobile, my trade-in credit was cancelled. Then, I contacted the agent again, but nobody gave me answer where my device is.
I already contacted Xfinity agents many times but no one knows anything but they just transferred me to different department or their manager. Is there any way I can't get help?