2 Messages
Xfinity Mobile lost my trade-in device and cancelled my trade-in Credit
I sent out my trade in device 8/17 and xfinity received my trade in device ( USPS:9202090250485701539289), but I never got any confirmation email from Assurant. All agents kept saying it will takes 2~4 weeks to get credit. However, I never got my trade in credit so far.
So I have requested many time to open claims. I got claim number: ECM0003991160. When every time I asked to Xfinity mobile agents, they were still under investigation but I never got any answer from them.
10/23/23 I got email from Xfinity mobile, my trade-in credit was cancelled. Then, I contacted the agent again, but nobody gave me answer where my device is.
I already contacted Xfinity agents many times but no one knows anything but they just transferred me to different department or their manager. Is there any way I can't get help?
user_mu1gsy
3 Messages
10 months ago
I am having the exact same issue, this is a complete scam.
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user_2euxa
1 Message
9 months ago
Was this resolved? I’m dealing with the same issue
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user_d4s2a1
1 Message
7 months ago
Dealing with this same issue 5 months later. Still no resolution.
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TAJ99
Contributor
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27 Messages
7 months ago
My device was delivered on Saturday but yet it still doesn't say device under review, this was my first time and my last time doing an early upgrade with Xfinity. I've been with them since 2017 when Xfinity Mobile started and every year since then there's some kind of issue with upgrading system issue something. If a device is out of the customer's hands and has been shipped it is not the responsibility of the customer anymore. And the Xfinity customer should be relinquished of any of those responsibilities if they shipped it and if it was lost by post office or Xfinity after it's been delivered
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user_bau9w1
1 Message
6 months ago
I am having the same issue. I dropped off the phone (iPhone 14) at the Xfinity store on November. They told me they can't track the phone, so the phone is now "lost". No credit was given and got an email that they "do not have any further information to assist me" so they will be closing the case. Has anyone heard back from xfinity? This is ridiculous.
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TAJ99
Contributor
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27 Messages
6 months ago
They finally received my phone and it was cleared but my April bill has the full device charge on it, Xfinity does things very slow and I will never do an early upgrade or trade-in with them again cuz this experience for my first time has been horrible
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