Visitor
•
1 Message
Xfinity Mobile incident # [Edited] (billing overcharge)
From February 2024 to March 2025 I was mistakenly billed for four mobile lines of data instead of three. This resulted in me paying approximately $360 more than I should have for data I didn't use for the following phone number I didn't have - [Edited: "Personal Information"] -this can be verified on billing and data usage statements. $360 is the total of the 11 months of erroneous data charges and the higher taxes I paid because of the erroneous charges. When I identified the issue and had the erroneous line removed from my account in March 2025 I was given a $20! billing credit - that's it! Xfinity still owes me $340. My chat history and incident can be found under the ticket number in the subject line. I have contacted Xfinity customer service FIVE times in the last two months and this is still not resolved. I am a valued customer and really don't appreciate being treated so poorly. Who wouldn't issue an immediate refund to their customers when the company is in the wrong?!
XfinityVianney
Official Employee
•
2.3K Messages
2 months ago
Thank you for reaching out and creating a new post. I see that you were paying for an extra line that you weren't aware of, which I'm sure was very frustrating when you found out. Addtionally, I see you haven't gotten the help and resolution you've needed and expected. I can certainly do my best to help. Please send me a direct message with your full name and service address when you have time.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0