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3 Messages
Xfinity Mobile Executive Resolutions
MISSING IPHONE 13 CREDITS
GOOD DAY,
I JUST GOT OFF THE PHONE FROM ONE OF YOUR SUPERVISORS TELLING ME HOW MY MONTHLY CREDITS FOR IPHONE 13, WILL NO LONGER BE POSTED MOVING FORWARD FOR THE NEXT 13 MONTHS.
THIS IS BECAUSE THE PHONE NUMBER THE PROMOTION WAS LINKED TO WAS DISABLED. WHY? WHEN I UPGRADED TO UNLIMITED FOR 3 LINES, I SAW A SEPARATE CHARGE FOR $20 FOR BY THE GIG FOR A LINE THAT WAS NO LONGER USED (PHONE NUMBER FOR THE IPHONE S8 THAT WAS MAILED OVER PART OF THE TRADE IN). ALL THIS TIME, THE PHONE NUMBER WAS NOT PORTED CORRECTLY AND SINCE I ASKED TO REMOVE THIS $20 EXTRA CHARGE, BECAUSE I OF COURSE DO NOT HAVE THIS PHONE NUMBER OR LINE, IT WAS LINKED TO THE PHONE THAT HAD THE PROMOTION. SO NOW I WILL NO LONGER HAVE A PROMOTION ON THE IPHONE 13 BLUE.
CAN I HAVE SOMEONE FROM CORPORATE CONTACT ME. PLEASE FIX THIS BEFORE I DROP ALL MY COMCAST SERVICES ALTOGOTHER. I AM SOOOOOO TIRED OF YOUR INCOMPETENCE.
XfinityDilary
Official Employee
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2.2K Messages
10 months ago
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